Wize Services

UPS and FedEx Service Audit

Identifies late shipments with no valid carrier exception (holiday, weather, mechanical, address, etc.) and secures the guaranteed service refunds for applicable shipping costs. Our proprietary software has a 65-point checklist to identify potential claims that your staff does not have the ability to identify. Our service audit reviews delivery performance for the money back guarantee.  A few examples of what our auditing checklist identifies are listed below:

Late Delivery 
The carrier did not deliver based on their guarantee.

Incorrect Residential vs. Commercial Surcharges
The carrier charges residential carrier fees when the recipient is a business

Duplicate Charges 
A package was billed more than once.

Incorrect Saturday Charges 
The carrier should have picked up / delivered on a Saturday, and did not.

Incorrect Address Corrections 
The carrier charges fees for an address correction, that you had correct on the original manifest

Incorrect Dimensional Weight Charges 
A mistake occurs in the dim-weight calculation. The dim-weight formula is used to alternatively rate packages differently, but dimensional weight errors happen sometimes.

Non-Shipments 
The package entered into the carrier system and billed, but never shipped from your location. Also known as "voids."

best value

We only bill for 50% of the credits you receive. There are never additional payments or fees.

Easy Sign-up

Sign-up in a few minutes. We only require basic information.

secure

Our platform encrypts all of your data, providing the most secure environment available for the lifetime of your account.

how it works

It's the little secret the carriers don't want you to learn.

Wize Recovery provides shipping recovery services for both FedEx and UPS. Once your account is set-up with us, we will monitor the carrier's service and billing performance for you.  Refunds secured by our audit, both service and invoice, are credited directly to the customer's carrier invoice.

A percentage of your shipments don't reach their destination on time. If you could be refunded some of that money - it would be more money in the bank. We help recover your late delivery shipping costs.